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Look here first for the answers to common
questions that we answer regularly:
Technical
Questions:
Our Owner's manuals contain all of the information necessary
for the basic maintenance of our products. If you've lost
yours you can download them from here at our site or get us
your address and we'll send you one.
For most headset questions (e.g., adjustment, binding,
creaking, etc.) first check the headset technical information
page.
For most hub questions (e.g., adjustment, creaking, engagement
problems) first check the hub technical information page.
Answer: The 'scuff washer' is intended to go between the bearing
cap and stem or stem spacers to help offset the effects of
unfaced stems. It will help reduce the adjustment problems
and creaking commonly caused by unfaced stems.
Answer: The Hub Service Tool is only necessary for complete
service of the hubs (removal and reinstallation of all press
fit parts). This service should be done every 6 months to
1 year depending on riding conditions (more or less may be
required depending on riding conditions). For more information
on hub maintenance and service, check our hub technical information
page or contact our technical services (800.523.6008, extension
231) to talk through it and/or arrange service.
Answer: They most likely just need adjustment. The only tools
you need are two 5mm hex keys. The hub cone adjusting tool
is not required but will make frequent adjustments (e.g.,
for shops) easier. The hub service tool is only required for
complete hub service. For complete instructions see your owner's
manual. If you do not have one, you can down load one from
our PDF page or check out our hub technical information page.
If you still have not found an answer to your technical question,
email us and we'll get you your answer.
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Compatibility
Questions:
Answer: Our hubs are not Campagnolo compatible - they are
designed with Shimano compatible driveshells. Though we don't
endorse it, we've had good luck with the following:
For 8spd: Some companies make spacers that allow Shimano
cogs to be used set to Campagnolo spacing. With this set up
you should also use a Shimano chain.
For 9spd: Chris set his 9spd Campagnolo record bike up using
9spd Shimano Dura-Ace cogs and chain and it's been working
flawlessly. There are also campy spaced spacers available
to retrofit Shimano 9spd cogs.
For 10spd: Wheels manufacturing has released a campy compatible
10spd cogset made from a Shimano Ultegra 10spd stack. We are
concerned that the cogs ride too close to the drive side spokes.
If you try this or use this, please let us know of your experiences.
We will post results here as soon as we have them. We are
not sure that it will work with our hubs.
If you want to try one of these methods as a possible solution,
please test run it first (e.g., try a friends' Shimano wheel)
and make sure it works to your standards! We'd rather have
all of you Campagnolo users happy and riding someone else's
hub than disappointed that you are on ours.
Answer: Our headsets are not specifically 'mountain' or 'road'.
We make every Chris King headset to exceed all standards,
regardless of where you choose to use it. All you need to
do is choose the attachment style and size appropriate for
your fork. If you would like to use your old 1" fork
with your new 1-1/8" frame, you do have the option of
using our Devolution™ sized headset.
Answer: All of our headsets use common cups. If all you are
changing is from threaded to threadless or vice versa, all
you need is one of our conversion kits (see the NoThreadSet™,
the GripNut™, the 2Nut™, or the Devolution™).
Please give our customer service folks a call if you would
like to place an order (800.523.6008 or 503.972.4050) or order on-line.
If you still have not found an answer to your compatibility
question, email us and we'll get you your answer.
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Warranty and
Service Questions:
Answer: Though few ever need to take us up on it, our headset
warranty is for 10 years. If you have a potential warranty
issue, give our customer service folks a call and we'll arrange
a return so we can evaluate it.
Answer: Our hub warranty is for 5 years. If you have a potential
warranty issue, give our customer service folks a call and
we'll arrange a return so we can evaluate it.
Answer: Not anymore. Too much additional load is placed on
the weakest part of the hub (the flanges) and little is gained
by radial lacing. It is not stronger than a 2X pattern and
hardly lighter. Why do it?
Answer: We feel that as part of buying the best products you
should also get the best service. All of our products are
designed to be as user friendly as possible. However, if you're
not a bike mechanic and cannot find a friend or local shop
you trust, give us a call. We'll take your Chris King product
in, inspect it, and service it as necessary to get it back
up and running in top form. This service is not free, but
about what you'd expect from your local shop. Not quite as
convenient as your local shop, but our turn around is usually
just a few days from the time we receive it and we're happy
to do it.
If you still have not found an answer to your warranty or
service question, email
us and we'll get you your answer.
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New Product
Questions:
Answer: Most of our current projects are secret. But what
products would you like to see? Email
us and let us know.
If you still have not found an answer to your new product
question, email us and we'll get you your answer.
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Sales and Availability
Questions:
Answer: It depends on who you are. If you are:
One of our loyal end users: We do not sell complete components
directly to the consumer. However, any of our accessories
as well as all of the tools and replacement/spare parts
are available. Check out our
small parts
for sale on-line. You can also give our customer service folks a
call (800.523.6008)
to place an order for small parts or for help finding a
dealer near you.
a retail bicycle shop: We do sell directly to Bike shops.
If you're not already authorized to sell our products, give
us a call and we'll get you set up.
a bicycle parts distributor: We deal with a limited number
of distributors around the world. If you are interested
in being considered as a distributor, contact our international/distributor
account wrangler.
If you have any more questions about ordering Chris King
Precision Components, please contact our customer service
folks at 800.523.6008
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Other Common
Questions:
Answer: No. In 2001 we made the decision to phase out our
print catalogs and use the web site as the primary vehicle
for up-to-date information. From time to time we do produce
limited edition calendars and new product guides. Please email
us if you'd like to find out more about those.
Answer: 800.523.6008 or 503.972.4050
Answer: 503.972.4051
Answer: 2801 NW Nela Street; Portland Oregon 97210
Answer: In addition to the many editorial write-ups and reviews
on our stuff, the web is full of consumer review sites. The
best we've seen (that relate to bikes) are:
http://www.mtbreview.com
(mountain bikes)
http://www.roadbikereview.com
(road bikes)
These two sites are great and offer info on many different
aspects of the cycling lifestyle.
If you still have not found an answer to your question, email
us at info@chrisking.com and we'll get you your answer as
quickly as we can.
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If you still have questions after reviewing the above answers
to some of the most common questions, you have several options:
For the an immediate answer, you may give our customer
and/or technical service folks a call during normal business
hours (8-5 on the west coast.) at 800.523.6008 or 503.972.4050
You may also email us at: info@chrisking.com
In order to offer you the most complete and accurate answer
possible and depending on the volume of email (which can
get high at times) we request that you please allow 1-3
days for a response to technical questions. For immediate
needs, please feel free to call us and someone should be
available to assist you directly.
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